ASUS India has introduced a free Pick-Up & Return (PUR) service for accessories in India, offering doorstep pickup and delivery for eligible warranty replacements. The initiative aims to simplify after-sales support for workspace and gaming accessories, removing the need for customers to visit service centers.
PUR service is part of ASUS India’s “4A” after sales framework:
- Guaranteed quality
- Always active support
- All-round coverage
- Value added services
With PUR, ASUS strengthens the value-added Services pillar by providing a structured, accessible and customer-friendly warranty replacement experience.
Speaking on the launch, Vishal M, National Service Manager, Consumer PC & Gaming, ASUS Technology India, said, “With ASUS PUR, we are extending our commitment to convenience and reliability beyond hardware to accessories that are essential for everyday work and play. By offering free doorstep pickup and delivery for warranty replacements, we aim to minimize our customers’ worry-free experience and minimize this owner time. It reinforces our promise.” of ASUS Assurance and reflects our focus on building long-term trust with users.”
How the service works
- Customers raise a warranty replacement request through ASUS Customer Care
- ASUS verifies warranty eligibility and service coverage
- Fixed getting the defective door sill accessory
- After replacement, the product is delivered back to the customer’s address
- This end-to-end process is designed to minimize downtime and improve convenience.
Suitable accessories
PUR service currently covers warranty replacements for:
- Wireless and Bluetooth Silent Mouse Models
- Wireless keyboards, including the Marshmallow keyboard
- ASUS and ROG Backpacks
- GaN power adapters and chargers
- Docks and dongles
- NonGeek RAM and SSD
ASUS’ initiative is supported by its nationwide service network, extensive product testing, international warranty coverage and customer-centric service policies. Free pickup and return service is available in over 17,000 pin codes in India.
- ASUS Customer Care: 1800 209 0365
- Support hours: Monday through Saturday, 9 a.m. – 6 p.m
