2 min readGurgaonFeb 27, 2026 12:32 AM IST
The Municipal Corporation of Gurugram’s (MCG’s) ongoing 10-day special campaign to make roads pothole-free will aim at addressing over 7,000 complaints and resolve at least 5,000 of them, officials said Thursday.
The drive, announced on February 18 and started a day later, aims at improving road safety and providing better traffic facilities.
As per data as on February 18, there are over 1,200 pending complaints on the Mhari Sadak app and over 6,000 on the CHS (Complaint Handling System) portal — the two fora for citizens to register complaints.
Additional Municipal Commissioner Ankita Chaudhary has instructed engineers to review all pending cases and provide prompt and quality solutions, aiming to address and resolve at least 5,000 of these complaints during the ongoing campaign, officials said. “Complaints registered by citizens on the portal are an important basis for administrative accountability, so timely and effective disposal of every complaint is mandatory. Providing better road facilities to citizens is the primary responsibility of the corporation, and no negligence will be tolerated,” she said.
Chaudhary also said that special attention should be paid to the quality of work.
Meanwhile, Municipal Commissioner Pradeep Dahiya has said that officials should not wait for complaints before addressing issues and instead proactively inspect and ensure timely repairs. He emphasised that negligence in essential services, such as roads, sewerage, drinking water supply, and street lighting will not be tolerated.
Reviewing complaints on Mhari Sadak and CHS portals, Dahiya warned officials that unresolved complaints reflect poorly on the corporation’s functioning.
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“The goal of officials should not be limited to disposing of complaints, but to adopt a work culture that prevents citizens from needing to file them in the first place. Proactive monitoring, regular inspections, and timely maintenance can keep the city’s basic services running smoothly. If problems persist in any area for a long time, the officer concerned will be held accountable.” he said.
