3 min readPuneMar 26, 2026 08:19 PM IST
With AI making inroads in all sectors, the Pune Municipal Corporation (PMC) to has jumped onto the bandwagon by using it to improve citizens’ grievance redressal system as well as identify unassessed properties to increase its revenue collection from property tax.
“The PMC wants to make use of AI to ensure effective civic services to citizens by proposing using it in various portals. It will enable an easily accessible access point for citizens and easy analysis of data in policy making,” said Municipal Commissioner Naval Kishor Ram.
Road works planning
Since the last few years, Pune has been increasingly afflicted with regular traffic congestion, leading to commuters wasting time and money in travelling. To tackle this, PMC has been aiming to increase the city’s road networks. The civic body will use GIS and AI to analyse traffic data to plan and monitor road works through civic urban mobility cells.
Grievance management
PMC is developing an AI-based grievance management dashboard system where two trained personnel will be deployed at each of the city’s 15 ward offices to handle grievance registration and management. Through this system, grievances will automatically be routed to officials of respective departments ensuring prompt action on complaints. Weekly reviews will be conducted with each department to enhance the quality and speed of redressals. This initiative will ensure citizens receive transparent and swift service.
DBT portal
An AI-based direct benefit transfer (DBT) portal is being developed to deliver benefits of government schemes to eligible beneficiaries in a direct, swift, and transparent manner. With AI, verifying beneficiaries, analysing data, and screening ineligible beneficiaries can be done with greater accuracy.
Raise revenue
For PMC, property tax is a major source of income. However, there has been no increase in property tax rates since the last eight years despite increased expenditure for development work and providing civic services even after rising inflation. The main focus has been to identify illegal and unassessed properties to bring under the tax ambit. “The civic administration will take the help of AI to identify illegal and unassessed property in the tax ambit from data available with various government departments like power utility, telecom companies, Aadhar record, water supply department,” said Shrinath Bhimale, chairperson of the PMC standing committee.
Training centre
A specialised technology training centre is set to be established to ensure AI and Information Technology is used effectively in PMC’s daily operations. Through this centre, municipal employees will receive training in modern digital tools, data management, e-governance systems, and AI-based work processes.
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City as AI hub
The city of Pune plays a pivotal role in the development of the nation’s industrial, technological, and service sectors. Against this backdrop, the Pune Metropolitan Growth Hub project has been undertaken to catalyse the holistic development of Pune. The primary objective of the Pune Growth Hub is to establish Pune as a leading global centre across the fields of technology, industry and manufacturing, education, cultural heritage, and Artificial Intelligence (AI), while simultaneously generating employment opportunities and developing infrastructure facilities. The Pune Municipal Corporation will play a leading role in the strategic implementation of this initiative
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